Data privacy is of high importance for Zoco Home and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.
Controller of your personal data:
Zoco Home Oy
PL200, 00931 Helsinki, Finland
VAT registration number: FI25400799
Name of the register:
Zoco Home customer register
Zoco Home – Data protection representative
PL 200, 00931 Helsinki, Finland
Puhelin: +358 40 656 29 56
Zoco Home may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22.5.2018
What we collect
We may collect the following information:
• contact information including email address, phone number, address
• demographic information such as postcode, preferences and interests
• Shopping history on our online shop
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Zoco Home, PL200, 00931 Helsinki, Finland
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our offering has been organized according to the different categories. You can browse the items through the search engine or categories or products presented in the website.
Once selected the product, you can add it to the cart (with some products specifying the color/ size).
You can always edit your shopping cart before checkout.
2. ORDER CONFIRMATION
After placing and confirming the order, you will receive a confirmation of the order showing details of the purchased products by email. If you notice any errors on the confirmation, please communicate it by email:
We offer secure payments through PayPal and credit cards.
In Finland, Sweden, Denmark, Norway and Germany we offer Klarna invoice and account and in Finland local bank accounts.
All prices incl. Finnish VAT and excluding freight costs.
4. SECURE SHOPPING
We have done our utmost to ensure the security and privacy of your transactions with us. Rest assured that your credit card information and other personal data will be treated with the highest standards of safety, security, and confidentiality.
The information you are sending when placing orders is received in confidentiality and only by us. Your credit card information is fully encrypted transmitted to our payment service where they are validated and the order amount is reserved. This way the information is not exposed to us or saved in any way. When we ship your order we notify our payment service and they transfer the amount to us.
If you are still concerned about ordering on the internet or need assistance in placing an order, you can contact us by email:
We will be happy to help you.
Please be aware that email is not encrypted and is not considered a secure means of transmitting credit card numbers. Do not, under any circumstances, send your credit card details by email.
Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Orders are shipped from our logistic centers located in Europe. Estimated delivery time within standard delivery is 3-7 business days but varies from country to country.
If an item is out of stock, this and estimated delivery time will appear on the product display.
6. SHIPPING COSTS
We ship worldwide and delivery costs are dependent on your delivery country and the weight and the size of the parcel. You can check your delivery costs at shopping cart by selecting delivery country, after you have add products to the cart.
Customers outside the European Union are responsible for any customs and duties. These charges will be collected when your order is delivered. Unfortunately, we cannot provide estimates of these charges.
Non collected deliveries: We charge for returns and re-sending the order
If you need any assistance, please contact us by email
Orders are dispatched by different companies. Parcels delivered by courier will require a signature on arrival. If you are not in, they wil leave a note so you can contact them and re-arrange a delivery. A mobile number is required in case we or the courier company need to contact you regarding your delivery. If you do not have a mobile phone, please enter a landline day phone number.
Once your order is dispatched you will receive an automatic e-mail informing you of the delivery date, transportation company, the parcel-ID and all relevant information for tracking the parcel. You can verify the state of your shipment at any time from the courier´s www-site, this way you always know the exact location of your order.
We provide only top quality products and your order has been carefully packed before shipping and we make every effort to minimise the risk of damage in delivery. Upon delivery of the products make sure everything is complete and undamaged. If you are missing a product or receive a product with a defect, please contact us via email:
All purchases made on this website are eligible for a return or exchange within 14 days of delivery. Simply use the return form and return the items to us in new, unused condition. Return form will be enclosed with your goods but if it lacks please contact us via email.
Please complete the return form (including reason for return) and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping.
Zoco Home will not be responsible for return expenses.
Returning the goods is not possible in following cases:
- Company orders
- Special and tailor-made orders.
Please note: Carpets, doors and tiles will be shipped from our Spanish warehouse and therefore returns to Spain (Return address in dispatch note). Please let us know before returning Carpets, tiles or doors firstname.lastname@example.org.
All other products, please send returns to:
Kallionreuna 6 c
We will refund the value of the returned item and any taxes charged within 10 days of your return reaching our facility. Shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.